FAQs

We accept all major credit cards ( VISA , Mastercard , AMEX ) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

Promotional and discount codes cannot be used in conjunction with other promotions and discounts unless otherwise stated.

No , you can also place an order as a guest. However, if you have an account with us, there are several advantages:

Fast checkout process
Easily view your order status and order history
Get updates on our new releases and special offers

📦 Shipping information

🚚 Shipping service providers

We ship our parcels exclusively with DHL – reliably, quickly and climate-neutrally with GoGreen.

🇩🇪 Shipping within Germany

Weight Shipping costs (incl. VAT) Up to 2 kg €5.49 Up to 5 kg €6.99 Up to 10 kg €10.49 Up to 31.5 kg €19.99 From €79 order value Free shipping

🕒 Delivery time: 1–3 working days
📦 Shipment tracking included

🇪🇺 Shipping within the EU

CountryPrice from*Delivery time**Austriafrom €9.992-4 working daysNetherlandsfrom €9.992-4 working daysFrancefrom €12.993-5 working daysSpainfrom €13.993-6 working daysItalyfrom €13.993-6 working daysOther countriesfrom €13.993-7 working days

*The exact shipping costs are automatically calculated during checkout depending on the weight.
**Delivery times may vary slightly depending on the region.

📦 Packaging & Sustainability

We use environmentally friendly packaging material and ship climate-neutrally with DHL GoGreen .

🔁 Returns

Returns are possible within 14 days of receipt.

Shipping costs may apply in addition to the stated prices. Further details regarding applicable shipping costs can be found in the respective offers.

We ship the products to the delivery address specified during the ordering process.

Collection of products from us is generally not possible. Should this be necessary in individual cases due to the specific nature of the order, or similar, collection from us requires a separate, express agreement. Please contact us using the contact details listed in the imprint.

We reserve the right to ship an order containing multiple items to you in multiple shipments to avoid delays and, in the case of deliveries from different warehouses, unnecessary shipping processes.

The delivery times we provide depend on a variety of factors and are only a non-binding estimate, although we will of course always endeavor to deliver to you as quickly as possible.

If the delivery address is outside the Federal Republic of Germany, you are responsible for any additional shipping costs, import or export taxes, and customs duties. We are not responsible for delays caused by your country's customs authorities. For further details on fees, please contact your local customs office.

Regarding transport damage:

The following applies to consumers: If goods are delivered with obvious transport damage, please report such defects to the delivery person as soon as possible and contact us immediately. Failure to file a complaint or contact us will have no consequences for your statutory rights and their enforcement, in particular your warranty rights. However, you will help us assert our own claims against the carrier or transport insurance.

For entrepreneurs: The risk of accidental loss and accidental deterioration shall pass to you as soon as we have handed over the item to the freight forwarder, carrier or other person or institution designated to carry out the shipment.

When you shop online with your credit card, all your information is entered on an SSL-secure website. Your data is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.